FAQ

Where's my order?

Orders are usually dispatched in 1-2 working days. You'll always get an email when your order has shipped - please double check any junk or spam folders if you can't find it.

Can I cancel or amend my order?

If you want to cancel your order please contact us within 12 hours of placing it. If it hasn't been dispatched we will cancel it and refund you. If it's been more than 12 hours since you ordered, unfortunately we won't be able to cancel or amend your order.

I've received a faulty or incorrect item - what should I do? 

We're so sorry to hear this! Please contact us at itsjelliescharms@gmail.com and we'll make it right.

Can I track my order?

Your order dispatch email will contain tracking - please check this for updates and bear in mind tracking information can sometimes take a while to update. All orders will have some kind of tracking except Standard International Delivery.

What are your delivery options? Do you ship internationally?

Absolutely! Our Delivery Policy has all the details you need.

Can I order something completely custom? 

Definitely! We love making custom orders. Please contact us at itsjelliescharms@gmail.com and we can bring your idea to life together.

How long will my order take to make?

Orders usually take 1-2 working days to make and send out. If you need your order sooner please contact us and we'll do our best to expedite it.

Where is my new accessory made?

Your bag charms and beaded jewellery are lovingly made in London, UK.

Can I buy jellies! in person?

Yes! We work with a number of stockists across the UK. Please see the 'stockists' highlight on our instagram page to locate our current stockists.

Where are the beads sourced from?

We source beads in person from different retailers around the world, as well as from vintage jewellery, bags and other pieces in the UK. Vintage beads are cleaned before we use them.

Can I order multiple charms in the same design?

Generally our charms are one-off designs and we think this is part of what makes jellies! special! However, please do get in touch if you'd like multiple charms in the same design and we'll do what we can.

Do you offer a warranty? 

We offer a 6 month warranty from the day of purchase. If your charm develops a fault within 6 months we will replace it, or refund you if we can’t replace it.

Can I return my order?

Please see our Return Policy for details. 

The item I bought is now in the sale - can I have a refund for the difference?

Unfortunately not. Prices are subject to both increase and decrease at short notice and like most retailers, we can not retroactively refund. 

Can I pay with Klarna or another buy now/pay later service?

At the moment we don't offer these services. 

Can I use multiple discount codes at once?

Only one discount can be applied to an order. 

Do you offer student discount?

Not at the moment but please sign up to our social media to be the first to find out about any spot discounts or sales!

Can I stock jellies! in my store?

Potentially! We are stocked in a number of stores across the UK on sale-or-return or commission basis. At the moment we don't offer wholesale pricing. If you think we'd be a good match please drop us a line!

Can my brand hire jellies! for a special event?

We'd love to! We can make custom charms for you or provide an on-site installation. Get in touch at itsjelliescharms@gmail.com and let's get planning!

Something else? 

Please email us at itsjelliescharms@gmail.com and we'll be happy to help.