Return Policy

Returns 

We accept returns on most items* within 14 days of delivery. Items must be unused and in their original packaging. If you'd like to return your order please email us at itsjelliescharms@gmail.com and we'll be glad to help. You are responsible for return postage (except in the case of faulty or incorrectly delivered items).

Refunds 

Please allow three working days after we receive your return for your refund to be issued. Original postage costs will not be refunded. Refunds are always issued to the original payment method.

Exchanges

We do not offer exchanges at the moment.

Faulty items

On the rare occasion an item arrives incorrectly or develops a fault, please contact itsjelliescharms@gmail.com and we’ll make it right. We will provide return postage for the faulty item - please do not send your order back without emailing us first!

If an item develops a fault within 6 months from the date of purchase we will replace it or refund you if it can't be replaced.

Exclusions

*Personalised items are non-returnable (except in the case of a fault).